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Customer Service Officer (German)

in Belgrade • Posted 3 months ago

Customer Service Officer (German)

Viselio is a fast-growing travel start-up. We are building a digital platform to help our customers obtain travel visa online, securely and efficiently. In order to support future growth in several European countries, we are currently recruiting an enthusiastic and passionate people.


Your responsibilities:

As a Customer Support Officer at Viselio, you are responsible for the interaction with our German-speaking clients in Switzerland, Austria and Germany. You advise our customers on their visa requirements and guide them through the application process. You solve any irregularities swiftly and in a friendly manner. With your competent and friendly service, you will ensure that our customers have a pleasant and trouble-free experience obtaining their visas.


You bring:

  • Excellent writing and communication skills
  • The ability to grasp problems quickly and to come up with a great solution
  • A strong self-cautious personality with a “can-do attitude”
  • Great analytical skills, a sense for structures and processes with a passion for details
  • Good ICT know-how and passionate about digital technology
  • At least 1 year of experience in a customer support environment
  • Previous experience in a start-up environment (desired)

and finally

Patience, grace and a great sense of humor



  • Fluency in German (min. C1)
  • Fluency in English (company language)
  • French desired


Why Viselio?

We offer: 

  • Dynamic, friendly and international working environment 
  • Opportunities to develop new skills and progress your career
  • Modern and cozy office
  • Private health insurance
  • True startup experience


Starting date: ASAP


If you are responsible, communicative and organized and think we are a match, we would love to meet you. Please send us your CV written in English including your references to jobs@viselio.com. We are looking forward to hearing from you!